An effective leader knows that in order to get people to want to do what has to be done, they need to be empowered rather than controlled. To “empower” is to enable—giving employees the tools and information they need, and then getting out of the way so they can get the job done.

Supervisory Skills

In dynamic retail businesses employees may be promoted quickly. This course will help to smooth the transition from peer to supervisor. Participants learn the nature of a supervisor’s role and responsibilities, the qualities of a good supervisor, ways to avoid common mistakes and how to identify and develop specific strategies to deal with daily challenges to become an effective new supervisor.

Cultivating a Team Environment

Every work group, no matter what type of business, is a team. This course will help you understand how teams work before you can learn how to make them work well!
• Understand the psychology of teams and how to effectively communicate with team members
• Develop and enhance your team leadership skills
• Learn effective techniques for motivating a team
• Understand how developing a sense of community can strengthen your team

Management Leadership Skills

This course focuses on the specific strategies you need to successfully lead your team and the “3 C’s of Leadership”—coaching, communication, and compassion.
• Understand the difference between leaders and managers 
• Develop effective coaching techniques
• Know how to communicate as a leader and lead with compassion

Register online for PEAK retail training now!