There is no question that retail is about customers. Service begins the second they walks in the door and doesn't end until they walk out of it, hopefully with smiles and feelings of satisfaction.
Keeping the Customer Satisfied
This course introduces participants to proven techniques for not just satisfying the customer but for satisfying ALL customers and keeping them coming back.
• Understand the basic aspects of excellent customer service
• Know how to determine and meet the needs of customers
• Understand the impression you make through your behaviour and appearance
• Know how to build relationships with customers to increase loyalty & profits
• Know how to create a customer service atmosphere throughout your store
Dealing with Difficult People
This course examines the types of difficult people you are most likely to run into in retail and helps you identify specific strategies to improve your service effectiveness with them.
• Understand the causes of conflict
• Know how to practice active listening
• Understand how personality differences shape communication
• Develop problem solving skills and skills to deal with difficult people
Customer Service – Above & Beyond
This session will help you identify your personal strengths in service and develop strategies to maximize those strengths to your benefit.
• Know how to go above and beyond in customer service
• Know how to exceed the expectations of your employer (and why)
• Develop goal setting skills to improve your career and your life
• Understand how to change your attitude in order to change your outcomes
Register online for PEAK retail training now!
