Customers buy for all kinds of reasons, and when you have a better understanding of the mindset behind their purchasing decisions, you will be even more successful in selling your merchandise.

Basic Selling Skills

This session explores the key to making painless sales and shows you how to:
• Understand all aspects of the selling experience
• Discover tips for building rapport with customers in order to determine needs
• Learn how to effectively deal with objections and develop lasting relationships with customers styles

The Psychology of Selling

Learn how different personality types affect how you make a sale and how the customer hears your message.
• Understand the four different personality types and develop the ability to “flex” to these personalities 
• Know how to identify the personality types of yourself and your customers
• Learn effective selling techniques for each of the types
• Understand the underlying messages in both verbal and non-verbal communication

Secrets to Increased Sales

This course examines three simple strategies to increase sales without necessarily increasing the numbers of customers you sell to.
• Understand the difference between up-selling, add-ons and cross-selling
• Be able to identify the features and benefits of your key products
• Learn how every product includes an experience for your customer
• Know how to ask the right kinds of questions to determine needs and create desire for products
• Identify opportunities for increased sales and know how to effectively close those transactions

Register online for PEAK retail training now!