Research has shown that staff training and development is a key tool to improve staff and store effectiveness and to become known as an employer of choice.  Shelfspace has developed a series of courses, designed specifically for retail, to help you and your staff to become more productive, valued and rewarded in your employment in the retail industry. The PEAK modules have been developed based on feedback from retail entrepreneurs and the real world skill gaps of their staff. 

Whether you are a retail owner, manager or sales person, there is a course for you!

Record Setting Retail
• Serving the World Citizen
• Selling Memories 

Customer Service
• Keeping the Customer Satisfied
• Dealing with Difficult People
• Customer Service – Above & Beyond

Sales Skills
• Basic Selling Skills
• The Psychology of Selling
• Secrets to Increased Sales 

Owner/Manager Development
• Supervisory Skills
• Cultivating a Team Environment
• Management Leadership Skills 

 Recruiting & Retaining Top Talent
• Attracting Top Talent
• A Great Start: Hiring, Orientation & Training
• Retaining Top Talent

Each course is 3 hours in length and has a capacity of 15 registrants.

Go to Shelfspace's events for a list of PEAK event dates or you can register online now!