ReConnect  ReIgnite  ReDiscover  ReFocus

Tuesday, May 4, 2010
Executive Hotel & Conference Centre, Burnaby BC

The Passion for Retail Conference is a chance for those within the retail industry to focus on the things that are truly important to the success of your business: your people, your customers, your community, your operations and your retail environment.  It's also an opportunity to meet others like you, facing similar challenges and opportunities - and hear incredible and unique stories from people who have 'made it' in a hyper-competitive retail environment.  In short, it's a rest-stop on your quest for retail excellence.

Online Registration is NOW CLOSED. TICKETS STILL AVAILABLE AT THE DOOR.

 

Conference Outline

Time	Session
AFTERNOON PORTION 12:00-12:30	Registration
12:30pm	Legend Lunch & Kickoff Keynote: The Story of a Serial Entrepreneur Presenter: George Moen of Blenz Coffee  Session details
2:30pm	Breakout 1A: Creating A Foundation for Growth Presenter: Mark Wardell Session details
	Breakout 1B: Customer Service: How do I Build a Service Focused Culture Into My Company? Presenter: J. Jeff Kober Session details
3:45pm	Break
4:05pm	Breakout 2A: Harnessing the Power of Your Community Panel, including Dai Manuel, Kristina Egyed, Heather White & Lori Joyce Session details
	Breakout 2B: Designing the Retail Experience  A case study with Tom James and Catherine Youngren Session details
EVENING PORTION 5:20-9:15pm	Reception, Dinner & Keynote: Lead With Your Customer, Transforming Culture and Brand into World-Class Excellence! Presenter: J. Jeff Kober Session details

Thank you to the Passion for Retail Sponsors: