To make more sales you need to really understand your customer and their buying motives. Designed for commissioned, bonus-based, or high-volume retail sales staff, this session gets you deeper into your customers’ perspectives. Learn how different personality types affect how you make a sale and how the customer hears your message and develop techniques for treating each sale differently. You will be given the opportunity to practice your personal sales technique in a safe environment.
Topics Include:
- Understanding Yourself as a Salesperson
- Understanding Your Customers
- Communication Psychology
Cost: $149.99 plus 12% HST
Location: Shelfspace Boardroom, 208-1730 West 2nd Ave, Vancouver BC
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Not just smile training, this course introduces you to proven techniques for not just satisfying the customer but for satisfying ALL customers and keeping them coming back. You will examine your own influence in creating the service dynamic and explore techniques for improving internal and external customer relationships. You will develop a personal service action plan that can be used back on the job.
Topics Include:
- What Is Customer Service?
- First Impressions
- Building Relationships
- Creating A Customer Service Atmosphere
Cost: $149.99 plus 12% HST
Location: Shelfspace Boardroom, 208-1730 West 2nd Ave, Vancouver BC
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